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Terms & Conditions and Privacy Policy

TERMS & CONDITIONS

Medikoos Health Care Solution

1. Introduction

Welcome to Medikoos Health Care Solution (“Medikoos”, “we”, “our”, or “us”). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. Nature of Services

Medikoos Health Care Solution provides:

Medical guidance and telemedicine consultations
Support in connecting patients with specialist doctors
Assistance in arranging medical referrals locally and internationally
Health information and educational content

Our services are designed to support patients in navigating healthcare services.

3. Not a Substitute for Emergency Care

The services provided by Medikoos do not replace emergency medical care.

If you are experiencing a medical emergency, please seek immediate assistance from the nearest hospital or emergency medical service.

4. User Responsibilities

By using our platform, you agree to:

Provide accurate and complete personal and medical information
Use the platform only for lawful purposes
Respect the professional conduct of medical professionals providing services through Medikoos
Not misuse or attempt to disrupt the website or its services

Providing false or misleading information may affect the quality of the service provided.

5. Medical Consultations

All consultations conducted through the platform are provided by qualified health professionals. However:

The advice provided is based on the information given by the user.
Final diagnosis and treatment decisions may require in-person clinical evaluation.

6. Payments

Certain services may require payment. Users will be informed of applicable fees before the service is provided.

Payments made for consultations or referral services are generally non-refundable once the service has been delivered, unless otherwise specified.

7. Intellectual Property

All content on this website, including text, graphics, logos, and information, is the property of Medikoos Health Care Solution unless otherwise stated.

Users may not reproduce, distribute, or modify any content without permission.

8. Limitation of Liability

Medikoos aims to provide reliable and professional services. However, we are not responsible for:

Decisions made by users based solely on information provided through the platform
Medical outcomes resulting from external healthcare providers
Interruptions or technical issues beyond our control

9. Changes to Terms

Medikoos reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on the website.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us through the contact information provided on the website.

PRIVACY POLICY

Medikoos Health Care Solution

1. Introduction

Medikoos Health Care Solution respects the privacy of its users and is committed to protecting personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following information:

Full name
Phone number and email address
Basic demographic information
Medical information provided during consultations
Communication records with our medical team

3. How We Use Information

Your information may be used to:

Facilitate medical consultations
Connect patients with appropriate specialists
Coordinate medical referrals
Improve our healthcare services
Communicate with users regarding services

4. Confidentiality of Medical Information

Medikoos treats all health-related information with strict confidentiality.

Patient information will only be shared with relevant healthcare professionals when necessary to provide medical services.

5. Data Protection

We implement reasonable technical and administrative measures to protect personal and medical data from unauthorized access, misuse, or disclosure.

6. Sharing of Information

Medikoos does not sell or rent personal data to third parties. Information may only be shared:

With healthcare professionals involved in patient care
When required by law
With the user's consent

7. User Rights

Users have the right to:

Request access to their personal information
Request correction of inaccurate information
Request deletion of personal data when appropriate

8. Changes to Privacy Policy

This Privacy Policy may be updated from time to time. Updated versions will be posted on the website.

9. Contact

If you have questions about this Privacy Policy, please contact Medikoos through the official website contact channels.